Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.
– George S. Patton
Volume 75 | Issue 6
November 2007

Tracking who’s who in the ACUI Central Office

This month, ACUI’s Central Office will undergo several personnel changes.

After 14 years, Kim Keller, member services manager, left ACUI Nov. 1 to work for Rising Star Gymnastics and spend more time with her family.

"ACUI has been my professional home for the last 14 years," Keller said. "The people I have met through the Association will always be dear to me and will be the thing I miss most.  I look forward to using the skills I have acquired through my roles at ACUI in my new career and through my most important role as a mom."

Keller started at ACUI as an undergraduate office assistant, affectionately known by many as "Kim Speaking" because of her customer service role as the voice of ACUI. Over the years, she has held many roles, most recently as ACUI’s No. 1 membership professional.

"We are all going to miss Kim so much," said ACUI Executive Director Marsha Herman-Betzen. "It’s rare to find someone like Kim, who is so loyal, both to the organization and as a friend."

ACUI plans to post a new membership outreach position this month.

Also this month, Zack Wahlquist, former educational program coordinator, will be moving into his new role as director of member services. Wahlquist will be helping to advance the new Communities of Practice program, as well as oversee the Association’s volunteer recruitment and retention; career center; and research and assessment areas.

"Communities of Practice have the potential to be a tremendously valuable way for members to interact around domains of knowledge," Wahlquist said. "Through much research and trial-and-error, we’ve found that individuals today find the most value from resources that help them do their jobs better, and place secondary emphasis on social connections. Communities of Practice marry both concepts: developing our knowledge base through personal interactions. I will be working to help shepherd Communities of Practice’s successful launch during the next year and then ensuring they continue to grow."

Concurrently with Wahlquist stepping into his new position, Michelle Smith has been promoted to director of educational programs and services.

"Michelle has wowed us since she started at ACUI—her capacity to learn about college unions and student activities, her ability to pull together people and events, and her sincere focus on customer service made this an easy decision," Herman-Betzen said. "Yes, there will be lots of changes in the Central Office, but because of our comfort with change, we’re increasingly better positioned to continue to improve our programs and services."

ACUI has hired new Educational Program Coordinator Jennifer Maddox, who will start in December, to work alongside Smith with all of ACUI’s seminars, conferences, leisure activities, and other educational events.

Maddox is currently attending Indiana University–Bloomington for her master’s degree in arts administration. Her undergraduate degree came from Radford University in 2004 with a double major in communication and theater.

Throughout her college career, Maddox has been involved in student activities. Along with being a box office manager, Maddox also worked with the University 100 classes, an orientation course for freshmen, and as a peer mentor for the Appalachian Arts and Studies in the Schools, a program to "assist high school students who were college-able, but not college-bound recognize opportunities in higher education," through Radford University.

Maddox is excited about her new position with ACUI.

"I love event planning, and I’m very interested in advancing my skills in educational programming, so this position at ACUI seems like a perfect fit for my current skill sets and my long-term goals," Maddox said.

With an artistic viewpoint and a good work ethic, Maddox wants to learn more about ACUI as she works.

"I was very interested in how ACUI serves their members, both students and professional staff, with the various programs and assisting both groups in professional development," Maddox said. She added, "I’m eager to hear recommendations for future program opportunities."

Outside of school and work, Maddox volunteers with Big Brothers, Big Sisters, is a civic member of local Chamber of Commerce, serves on the Business After Hours Committee, and a lover of both the outdoors and scrapbooking. She lives with her husband, Jeremy, and Chihuahua, Harley.