Dealing with People You Can't Stand

Login to see if you have access to this program.
Core Competencies: Communications, Human Resource Development, Management
Originally presented on September 24, 2015
This is the archived version.

Program Description

Program Description

Based on the book Dealing with People You Can’t Stand by Dr. Rick Brinkman and Dr. Rick Kirschner, this session provides an opportunity to consider why other people frustrate you in projects, meetings, and collaborations by understanding a person’s true intent. Learn tips to respond to difficult situations and redirect behavior.

About the Presenter(s)

Amy C. Liss serves as a student affairs professional and has more than 12 years of experience in leadership development, student organization management, large-scale programming, and student employment. Amy has worked at the University of Massachusetts–Lowell since 2005, and she currently oversees the Leadership in Motion Program. She also serves as a member of the Ally Space core team and advises the Student Alumni Ambassador program.   

Amy has volunteered on the ACUI Regional Leadership Team since she was a graduate student and is currently the corporate partners liaison for Region VIII. She has also served as an I-LEAD® facilitator and a Conference Program Team member for the 2011 annual conference in Chicago.

Amy earned bachelor of arts degrees in psychology and English from Fairfield University and a master of science degree in mental health counseling from Fitchburg State University (formerly College). 

Learning Outcomes

As a result of attending this program, participants will know:


  1. That there are four main intentions that motivate behavior.
  2. That these motivations can change, and that scenarios and roles change.
  3. Various types and styles of behaviors that become problematic when intentions are not met. 


As a result of attending this program, participants will be able to:


  1. Identify four styles of difficult behavior often seen in the workplace.
  2. Interrupt disruptive behavior with respect.
  3. Gain more information about the person's true needs and realign behaviors to better meet those needs when possible.


Updated Oct. 4, 2015