Customer Service Basics for Campus Professionals and Students

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Core Competencies: Communications, Leadership, Management
Originally presented on July 27, 2010
This is the archived version.

During this program, customer service expert Ann Thomas will help campus professionals and student employees prepare for the upcoming academic year by identifying and getting to know their customers. Discussion will focus on the campus service environment and specifically how to understand customer expectations, respond appropriately to service mishaps, and create organizational strategies that empower staff at any level to better serve customers. This program can be incorporated into student employee training, new professional orientation, or planning meetings for managerial staff.  

This webinar is part of a three-program series that also includes Serving all the ‘Generations at Work’ on Campus (Aug. 9) and ‘Pay Attention’: Listening and Learning from Campus Customers (Aug. 17).

Program Fees

ACUI members: $129.00
Non-members: $149.00

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Updated April 24, 2015