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Job Description - Ticket Office Assistant

Category: Student employee

Responsibilities: Responsible for serving the general public by selling event related tickets. Responsible for cash management and compliance. Operates a cash register and/or credit card equipment. Responsible for customer service and general area cleaning. Supports marketing and promotional projects for ticketed events. Occasionally supports event site ticket sales as needed. Sells and processes ticket orders via mail, telephone, Internet, and over-the-counter. Distributes literature to patrons and answers questions in response to inquiries about shows and events. Assists with closing of the ticket office, including preparation of cash banks and updating seating charts and event information.

Special qualifications: Works independently as well as in a team environment; Possesses good analytical, interpersonal, and customer service skills; Knowledge and/or interest of campus events and programming; Possess excellent public relations and communication skills; Ability to work accurately with attention to detail in a high volume sales environment

Skill development areas: Communication, Fiscal management, Intercultural proficiency, Marketing, Technology

Primary outcome domain: Practical competence

Secondary outcome domain dimensions: Understanding and appreciation of cultural and hum, Global perspective, Sense of civic responsibility, Communicating effectively, Technological competence, Demonstrating professionalism

Updated Aug. 12, 2010