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Job Description - Building Manager

Category: Student employee

Responsibilities: Regulate and monitor service, safety, and security of the student union by walking rounds, responding to issues, and completing reports. Exists to facilitate the co-curricular and administrative programs of the student center and to assist the programs of non-university organizations that have contracted use of student center facilities. Monitor events, including event set-ups. Identifying and resolving immediate operations issues in the building. Could include supervising information desk or game room attendants. Could include assisting student center administration with student staff training and development. Could include handling deposits and general cash management. Execute emergency procedures (such as building evacuations or medical emergencies). Open/Close the student center. Model appropriate behavior and provide leadership for other student center student staff. Foster communication among student workers. Create a friendly atmosphere in the student center for students, staff and visitors, by building positive working relationships with public safety, and other campus entities. Work with student workers to achieve a high level of customer service. Ability to be flexible and handle different situations with confidence and leadership. Manage onsite facility and customer problems, conflicts, and issues.

Special qualifications: Service-oriented position; Requires constant interaction with members of the university community and the general public; Ability to conduct self in a manner that brings credit to student center operations and the college/university; Requires tone of firm-friendliness to enforce the rules and mission of department and work efficiently and effectively with patrons and building staff

Core competencies: Human resource development

Skill development areas: Communication, Facilities management, Human resource development, Leadership, Planning, Student learning

Primary outcome domain: Cognitive complexity

Secondary outcome domain dimensions: Critical thinking, Reflective thinking, Effective reasoning, Creativity, Communicating effectively, Demonstrating professionalism

Updated Aug. 12, 2010