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Job Description - Front Desk/Information Services Assistant

Category: Student employee

Responsibilities: Responsible for the daily operation of the information desk including cash-handling responsibilities, ticket sales transactions, and a good working knowledge of current and upcoming events. Issue keys, give out campus directions, and welcome guests to the union. Uphold strong customer service standards for dress, greetings, phone calls, and expedient customer response. Support emergency response processes as needed by the building manager. Make announcement over the PA system for opening and closing of the facility. Attend required student employee staff development meetings/programs.

Special qualifications: Possess excellent customer service skills as well as to gain an overall understanding of the operations of the student union and college Attention to detail; Desire to learn and know more about the student union and its daily operations in order to share such information with individuals who seek knowledge

Skill development areas: Communication, Intercultural proficiency, Student learning

Primary outcome domain: Knowledge acquisition, construction, integration,

Secondary outcome domain dimensions: Understanding knowledge from a range of discipline, Connecting knowledge to other knowledge, ideas, an, Reflective thinking, Effective reasoning, Creativity

Updated Aug. 12, 2010