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Job Description - Facility Service Assistant

Category: Student employee

Responsibilities: Act as a greeter for individuals in the campus center; provide prompt and courteous customer service to guests and clients; enforce campus center policies; responsible for safety and security of facility, furnishings, equipment, guests, and employees; relay all pertinent information/issues to staff members as appropriate. Complete all daily event set-ups, technical requirements, furniture, equipment, etc.; assist with daily event management, to include unlocking meeting rooms, checking out equipment; maintain awareness of daily event schedule and all related information. Inspect all equipment for proper functioning before setting up in a meeting room; maintain orderly appearance in all storage areas. Responsible for appearance/cleanliness of public spaces and meeting rooms; assist with resetting spaces after events/meetings; maintain neat and clean appearance of information center, lounges, meeting rooms, hallways (in coordination with housekeeping staff). Relay outstanding/pending items to replacement shift prior to being relieved. Attend required student employee staff development meetings/programs. Must wear protective safety equipment, including (at a minimum) closed-toed shoes, belted pants, and proper campus center identification.

Special qualifications: Customer service skills are desirable; Ability to work with a minimum of supervision; Cooperative spirit in working with peers, supervisors, clients, and guests; Problem-solving skills in booking space, assigning equipment, or resolving payment; Evening/weekend availability is desirable

Education: Undergraduate enrollment preferred.

Skill development areas: Communication, Facilities management, Intercultural proficiency, Marketing, Planning, Student learning, Technology

Primary outcome domain: Practical competence

Secondary outcome domain dimensions: Critical thinking, Collaboration, Demonstrating professionalism

Updated Aug. 12, 2010