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Job Description - Setup Crew, Operations

Category: Student employee

Responsibilities: Act as a greeter for individuals in the campus center; Provide prompt and courteous customer service to guests and clients; Enforce campus center policies. Responsible for safety and security of facility, furnishings, equipment, guests, and employees. Relay all pertinent information/issues to staff members as appropriate. Complete all daily event setups, technical requirements, furniture, equipment, etc.; Assist with daily event management to include unlocking meeting rooms, checking out equipment, and maintaining awareness of daily event schedules; Inspect all equipment for proper functioning before setting up in a meeting room; Maintain orderly appearance in all storage areas; Conduct regular inventory of setup equipment; Responsible for appearance/cleanliness of public spaces and meeting rooms; Assist with resetting spaces after events/meetings; Maintain neat and clean appearance of information center, lounges, meeting rooms, hallways (in coordination with housekeeping staff). Relay outstanding/pending items to replacement shift prior to being relieved; Attend required student employee staff development meetings/programs/trainings. Must wear protective safety equipment, including (at a minimum) closed-toed shoes, belted pants, and proper campus center identification.

Special qualifications: Customer service skills; Ability to work with a minimum of supervision; Cooperative spirit in working with peers, supervisors, clients, and guests; Problem-solving skills in booking space, assigning equipment, resolving payment, or last-minute requests from clients; Evening/weekend availability

Core competencies: Facilities management

Skill development areas: Communication, Facilities management, Intercultural proficiency, Leadership, Student learning, Technology

Primary outcome domain: Practical competence

Secondary outcome domain dimensions: Critical thinking, Collaboration, Communicating effectively, Technological competence, Demonstrating professionalism

Updated Aug. 12, 2010